Terms of service
This Website is operated by Impossible Guilty Pte Ltd. Throughout the Website, the terms “we”, “us” and “our” refer to fûpí or fupi. Fupi offers this website, including all information, tools and Services available from this Website to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our Website and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the Website, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify, Shopee Malaysia and Lazada Malaysia. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.
Section 1- Introduction
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have granted us permission to enable any of your minor dependents to use this Website.
You may not use our products for any illegal or unauthorised purpose, and you may not break any local laws while using the Service (including but not limited to copyright laws).
You may not transmit any worms, viruses, or disruptive code.
Any breach or violation of these Terms shall result in the immediate termination of your Services.
Section 2- General Conditions
We have the right to refuse service to anybody for any reason, at any time.
You realise that your content (except credit card information) may be sent unencrypted and entail (a) transmissions across multiple networks; and (b) modifications to comply and adapt to the technological requirements of connecting networks or devices. Credit card information is always encrypted when transferred over networks.
You undertake not to replicate, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is delivered, unless we expressly grant you explicit permission.
The headings in this agreement are presented for convenience only and do not limit or influence these Terms.
Section 3- Accuracy and Completeness of Information
We accept no responsibility if the information provided on this website is incorrect, incomplete, or out of date. The information on this website is provided for general purposes only and should not be relied on or used as the only basis for making decisions without accessing primary, more accurate, complete, or timely sources of information. Any reliance on the information on this website is at your own risk.
This Website may contain some historical information. Historical information is inherently out of date and is presented solely for reference purposes. We reserve the right to change the content of this site at any time, but we are under no duty to update any information on our website. You acknowledge that it is your obligation to monitor changes to our Website.
Section 4- Modification to the Service and Prices
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Section 5- Eligibility
You must be at least 18 years old or have parental/guardian consent to use this website. By using this website, you represent that you meet this age requirement.
Section 6- Products and Orders
Certain products or services may be available only online via the website. These products or services may have limited quantities and can only be returned or exchanged in accordance with our Refund Policy.
We have made every attempt to accurately display the colours and images of our products as they appear in the store. We cannot guarantee the accuracy of any colour displayed on your computer monitor.
We reserve the right, but are not bound, to restrict the sale of our products or services to any individual, geographic location, or jurisdiction. We may use this right on a case-by-case basis. We have the right to limit the quantity of any items or services we provide. All product descriptions and pricing are subject to change without notice at our sole discretion. We retain the right to discontinue any product at any time. Any offer for a product or service on this website is invalid where prohibited.
We cannot guarantee that the quality of any items, services, information, or other material purchased or accessed by you will meet your expectations, nor that any errors in the Service will be corrected.
We reserve the right to discontinue or modify any products without notice. Prices are listed in Malaysian Ringgit (MYR), SGD and include applicable taxes where indicated.
Section 7- Food Safety and Allergy Disclaimer
Our snack products are produced and packaged in facilities that may also handle peanuts, tree nuts, dairy, soy, wheat, and other common allergens. While we take care to maintain hygiene and safety standards, we cannot guarantee that any product is completely free from traces of allergens.
All products should be consumed according to their packaging instructions. Certain snacks may pose a choking risk, especially for children under 5 years of age. We advise consumers to supervise young children while eating and to consume our products responsibly.
By purchasing and consuming our products, you acknowledge that you understand the potential choking and allergy risks and agree that Fupi shall not be held liable for any adverse reactions, injuries, or other consequences resulting from improper consumption.
Section 8- Accuracy of Billing and Account Information
We have the right to decline any orders placed with us. We may, in our sole discretion, limit or cancel quantities ordered per person, home, or order. These limits may apply to orders placed by or under the same customer account, with the same payment card, and/or at the same billing and/or shipping address. If we make a change or cancel an order, we may tell you via the email and/or billing address/phone number you provided when placing the order. We have the right to limit or reject orders that we believe were placed by dealers, resellers, or distributors.
You commit to provide current, complete, and accurate purchase and account information for all transactions done at our shop. You agree to keep your account and other information up to date, including your email address, credit card numbers, and expiration dates, so that we can process your transactions and contact you as needed.
For further information, please see our Refund Policy: [Link to Refund Policy]
Section 9- Payment Terms
We accept payments through secure third-party payment gateways such as credit/debit cards, FPX, and e-wallets. You agree that we are not responsible for any issues arising from third-party payment providers.
Section 10- Optional Tools and Third-Party Links.
We may grant you access to third-party tools over which we have no monitoring, control, or input.
You understand and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or terms of any kind, and without any endorsement. We will have no liability arising from or related to your use of optional third-party tools.
Any use of the optional tools available through the Website is solely at your own risk and discretion, and you must confirm that you are familiar with and approve of the conditions under which the tools are provided by the relevant third-party provider(s).
In the future, we may offer new Services and/or features through the website (including the provision of new tools and materials). These additional features and/or Services will likewise be subject to these Terms of Service.
Certain content, goods, and services provided through our Service may contain third-party resources.
Third-party links on our Website may take you to websites that are not affiliated with us. We are not responsible for reviewing or assessing the content or accuracy of any third-party materials or websites, or for any other materials, products, or services provided by third parties.
We are not accountable for any injury or losses resulting from the purchase or use of goods, services, resources, material, or other transactions conducted through any third-party website. Please carefully review and understand the third-party's policies and procedures before engaging in any transaction. Complaints, claims, concerns, or questions about third-party products should be addressed to the third party.
Section 11- User Comments, Feedback, and Other Submissions
If you send us suggestions, reviews, or other content, you agree that we may, without restriction, edit, copy, publish, or use them in any medium. We are not obligated to maintain such submissions in confidence, pay compensation, or respond to them.
Section 12- Prohibited Uses
You are prohibited from using the Website or its content:
(a) for any unlawful purpose;
(b) to solicit others to perform or participate in any unlawful acts;
(c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
(f) to submit false or misleading information;
(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;
(h) to collect or track the personal information of others;
(i) to spam, phish, pharm, pretext, spider, crawl, or scrape;
(j) for any obscene or immoral purpose; or
(k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.
We retain the right to cancel your usage of the Service and any connected websites if you violate any of the banned uses.
Section 13- Intellectual Property
All content on this website, including text, graphics, logos, product designs, and images, is owned by Fupi or its licensors. You may not copy, reproduce, or distribute any content without our written permission.
Section 14- Limitation of Liability
We make no assurance, representation, or warranty that your use of our Service will be uninterrupted, speedy, secure, or error-free.
We make no warranties that the results received by using the Service will be accurate or dependable.
You accept that we may remove the Service for an indeterminate amount of time or cancel it at any moment without prior notification to you.
You expressly acknowledge that your use of or inability to use the Service is entirely at your own risk. Except as expressly stated by us, the Service and all products and Services delivered to you through the Service are provided 'as is' and 'as available' for your use, with no representations, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Fupi, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability Because some states or countries do not allow the exclusion or limitation of responsibility for consequential or incidental damages, our liability in those states or jurisdictions is limited to the fullest extent permissible by law.
To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of the website or purchase of our products. Our total liability shall not exceed the amount paid for the products purchased. Your consumer rights under the Consumer Protection Act 1999 remain unaffected.
Section 15- Indemnification
You agree to indemnify, defend, and hold harmless Fupi and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees from any claims or demands made by third parties due to your breach of these Terms or violation of any law or rights of a third party.
Section 16- Termination
The parties' responsibilities and liabilities incurred prior to the termination date will survive the termination of this agreement for all reasons.
These Terms of Service are effective until cancelled by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services or by ceasing to access our website.
If, in our sole discretion, you fail to comply with any term or provision of these Terms of Service, we may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination; and/or deny you access to our Services (or any part thereof).
Section 17- Severability
If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall be enforced to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service; however, such determination shall have no effect on the validity and enforceability of any other remaining provisions.
Section 18- Entire Agreement
Our omission to assert or enforce any right or term of these Terms of Service does not constitute a waiver of that right or provision.
These Terms of Service, as well as any policies or operating rules posted by us on this Website or in relation to the Service, constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any previous versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service will not be construed against the writing party.
Section 19- Governing Law
These Terms of Service and any other agreements are governed by and construed in accordance with the laws of Malaysia. Any disputes shall be subject to the exclusive jurisdiction of the Malaysian courts.
Section 20- Changes to Terms of Service
We reserve the right to update or replace any part of these Terms at our discretion. Updates will be posted on this page, and it is your responsibility to review them periodically. Continued use of the Website after such changes constitutes acceptance.
Section 21- Contact Information
For questions about these Terms, please contact us at:
Impossibly Guilty Pte Ltd
Email: hello@fupi.co
